Q: Where do I send a HealthPlus member for lab services?
A: Use Joint Venture Hospital Labs (JVHL) or Quest Diagnostics.
For a list of draw sites, please go to www.jvhl.org or www.questdiagnostics.com .
Q: How do I arrange for STAT testing?
A: JVHL or Quest Diagnostics will pick up STAT specimens from your office or you may send the patient with a STAT order to a JVHL or Quest Patient Service Center. Results will be available within 4 hours of pickup or testing.
Q: Can I provide any lab services in my office?
A: Yes. Specific lab procedures considered basic to a physician’s office can be performed. Lab services performed in your office that are not approved will be denied.
Q: May I draw specimens in my office?
A: Yes. Please send specimens to JVHL or Quest Diagnostics for testing.
Q: Where do I refer a member for DME or P&O services/supplies?
A: Please refer to the DME/P&O section of the HealthPlus Provider Directory for locations.
For more information, contact the HealthPlus Customer Service Department at (800) 332-9161.
Q: Where do I refer a non-Medicaid member for DME or P&O supplies and services when the member is traveling?
A: The DME Competitive Bid web site provides a list of DME and P&O suppliers outside of the Flint area.
For more information about laboratory and DME and P&O supplies, please contact the HealthPlus Customer Service Department at (800) 332-9161.