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On February 1, 2016, HAP and HealthPlus officially merged to become HAP, a larger, stronger, more competitive company poised to change the state’s health insurance landscape.
With headquarters in Detroit, HAP will maintain a strong presence in Flint and throughout the mid-Michigan region. The HealthPlus brand remains, too, as the company completes its operational transition.
Learn more about how the merger impacts members, providers, agents and employers by following the appropriate link below.
Come back often for updated information throughout the year.
Personal member data, including claims, pharmacy, and referrals, will be available online up to 120 days after membership has ended. For questions beyond 120 days, please call customer service at 800-332-9161. TDD line for the deaf is 800-992-5070.
June 1 begins the migration of the first HealthPlus members transitioning to full HAP coverage. Please be sure to read the back of the member’s ID card to determine whether billing is sent to HAP or HealthPlus. Learn more about HAP billing procedures. Billing the correct company will eliminate delay in payments. If billing HealthPlus for the first time, learn more about HealthPlus billing procedures.
Please direct questions regarding billing procedures to the appropriate number below:
HealthPlus Customer Service: 800-332-9161
HAP Provider Inquiry Department: 866-766-4661
Use the links below to access information specific to you or your company including benefits, billing, policies and procedures, applications, forms, and Medicare. Members should visit the Health & Wellness link to complete their annual health assessment.