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HealthPlus Website Support

If you have been directed here by HealthPlus of Michigan personnel please follow the instructions below in order to allow HealthPlus of Michigan to assist you with the use of our website.

Remote Support Disclaimer

By downloading and executing the remote support software above you agree that:
  • You understand that installing this software will allow HealthPlus of Michigan to view your desktop and optionally have virtual control of your mouse and keyboard for remote support purposes.
  • You are an authorized user of this computer system and have the authority to allow HealthPlus of Michigan to access this system for remote support purposes.
  • In no event shall HealthPlus of Michigan, be liable for any special, incidental, indirect or consequential damages. Such excluded incidental, indirect and consequential damages shall include but shall not be limited to lost profits or damages resulting from loss of use or lost data however caused, including negligence and regardless of the form of action, whether in contract or tort, even if HealthPlus of Michigan, has been advised, knew or should have known of the possibility of such incidental, indirect or consequential damages.
  • HealthPlus of Michigan will not be liable for any failure or delay in performance due in whole or in part to any cause beyond the reasonable control of HealthPlus of Michigan.

Remote Support Instructions

  1. Click on the Show My PC button above.
  2. You will be prompted with a dialog box similar to the one below asking you to either run or save the application. Simply click on the Run button.

    web_support_01

  3. You may be prompted with a dialog box similar to the one below stating that the software publisher cannot be verified. Simply click the Run button once again.

    web_support_02

  4. The following screen will appear.

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  5. Click on the Show My PC Now and give the 4 digit number shown in the box to the right to your support representative.

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